The customer must never accept an order which is visibly opened and/or is visibly damaged (dented packaging, tags of decay, sound of broken pieces, etc.). In a situation like this, the customer should refuse delivery, pointing out the problem on the carrier’s delivery note, followed by date and signature. Whenever possible, the customer should open the package in the presence of the carrier and, in the event of a non-compliance being confirmed, return the package to the carrier, registering the problem.
The customer should not hesitate to report the abuse at the time of receipt. This is essential for further investigation with the carrier. If an order is accepted which is visibly damaged and no complaint has been duly noted and made, it shall be deemed as being “accepted and compliant.”
Do not forget to always check if the number of packages is correct according to the document you sign.
Whenever there is any problem with your order, please contact us as soon as possible.
